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Backup 360° Essential

Your IT team or system house manages the data backup. Our German-speaking backup experts are at your side: if you have any questions or in the event of a disaster, you will receive fast and professional support.

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Backup experts at your side

Backup 360° Essential

As digitalization progresses, the availability of data is essential for the provision of services in companies, authorities and organizations. The increasing complexity of IT environments, staff shortages and the rise in cybercrime mean that data backup is becoming ever more important as the last line of defense against data loss.

Standard support from international manufacturers is not enough to provide IT departments and system houses with professional support. Fast access to backup experts in your own time zone significantly reduces response times, especially in emergency situations.

100% service provision from Germany (Hamburg)

NovaStor's backup experts provide their services 100% from Hamburg, Germany, which ensures compliance with all legal requirements. Communication is straightforward and there are fewer misunderstandings.

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Technical support from backup experts

If you have technical problems, we will help you quickly and personally. Write to us and we will answer your question by e-mail or telephone.

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Software updates and upgrades

You get immediate access to the latest software upgrades and updates. This means your backup software is always up to date. If you need support, we will be happy to assist you.

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Online Support

Includes unlimited access to our knowledge base with numerous webinars, white papers and tutorials.

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Proactive suggestions for improvement

Our technical backup experts are fully committed to the success of your backup project and the security of your data. If opportunities for improvement are identified, we will make suggestions for optimization. In addition, you will receive quarterly reports on the backup jobs that have been run to identify potential risks in data backup.

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NovaStor Professional Services

Data backup requirements and the need for support vary from person to person. With NovaStor Premium Services we ensure the technical functionality of the data backup - with NovaStor Professional Services we go one step further and offer individual support in designing, setting up and optimizing the data backup. 

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